Careers at Deswik
Technical Support Lead

North America  
Employment Type:
FP - Full-Time Permanent  

Deswik are world leaders in a competitive market for technical mining applications - our software is used all day, every day, by 9 of the world’s top 10 mining companies. We solve complex technical mine planning problems in ways that deliver huge value to our customers.

As a result of ongoing growth in our business, an opportunity has arisen for an experienced Technical Support Lead to join our team in Sudbury, ON.


The role:

  • Work with our highly specialized mining software products daily across multiple customers, sites, mine types and operations
  • Prioritize and deal with all incoming technical customer queries via phone, email and client portal
  • Assist in the support for other global regions when needed
  • Investigate and manage the resolution of software issues and liaise directly with software team where appropriate
  • Answer customer questions and assign queries to consulting team where necessary
  • Deal with licensing issues and questions and work directly with the licensing team


What’s in it for you?

  • We believe in work/life balance and flexibility
  • Be challenged in a role where you will be constantly learning and developing your skills
  • We have a great team culture – you will be part of the family from day one
  • We hire smart people and we treat them like adults – you will be trusted to do your job and have support when you need it


What you need to succeed:

  • Degree in Mining Engineering and/or Geology
  • Experience with Deswik software an advantage
  • Relevant industry experience with CAD, scheduling or similar mining software
  • Ability to maintain ownership of support requests
  • Ability to calmly manage major incidents/issues and know when to escalate
  • A passion for the mining industry and a desire to learn our mining software
  • Fanatical customer service focus
  • Effective time management skills
  • Excellent communication skills
  • Ability to work in a team and autonomously


Our culture:

  • Our work environment is relaxed, social and fun
  • We are passionate, support each other, challenge the status quo and adapt quickly
  • We believe work should be fun, challenging and rewarding
  • We invest a lot in making Deswik a great place to work
  • We look after our people – we know that a happy and healthy team leads to a more productive work environment


If you are an experienced Technical Support Consultant with a passion for the mining industry, we’d love to hear from you. Apply today!